Belvoir reported for ‘misleading’ tenant fees

first_imgBelvoir, one of the UK’s largest agency franchise operators, has been reported to the Advertising Standards Authority (ASA) by a prospective tenant for not displaying its fees fully.The member of the pubic complained about the ‘tenant fees’ section of the company’s website, which they said did not include full details of the extra inventory fees and check-out fees it charges tenants, and that therefore it was misleading.“We contacted the advertiser who agreed to add the missing fees,” the ASA says.It is not clear whether the ASA received a complaint about the company’s main national site or one of the individual branch fee pages.Prospective tenantsBut many of the company’s franchisees now run copy warning prospective tenants that “due to the recent ASA ruling regarding tenant fees, please find below a full list of charges which may apply to a tenant by Belvoir”.These include its Newcastle Central, Wigan, Wellingborough, Wirral, Birmingham Central, Coventry Central, Camberley, London Central, Sleaford, Harrogate and Portsmouth branches.Belvoir has 150 branches across the UK including a head office in Grantham, where the business was started in 1995. The company also acquired rival Northwood, at the time the largest remaining independent lettings franchise in the UK, adding 86 branches to the Belvoir network.advertising standards authority Belvoir May 24, 2017Nigel LewisWhat’s your opinion? Cancel replyYou must be logged in to post a comment.Please note: This is a site for professional discussion. Comments will carry your full name and company.This site uses Akismet to reduce spam. Learn how your comment data is processed.Related articles BREAKING: Evictions paperwork must now include ‘breathing space’ scheme details30th April 2021 City dwellers most satisfied with where they live30th April 2021 Hong Kong remains most expensive city to rent with London in 4th place30th April 2021 Home » News » Agencies & People » Belvoir reported for ‘misleading’ tenant fees previous nextAgencies & PeopleBelvoir reported for ‘misleading’ tenant feesFirm avoids censure by agreeing to update its tenant fee pages across its network.Nigel Lewis24th May 201701,370 Viewslast_img read more